FAQs

Quick answers about Out of Colours: who we are, where to buy, our products, and getting your order to your door in Malaysia and the Philippines.

About Out of Colours

Where is Out of Colours from?

Out of Colours is a born-global, made-in-China beauty brand, holding the world's strictest standards. We make clean, easy, on-the-go lip and face essentials designed for Asian skin tones and sensitive skin, formulated to EU clean beauty standards with 2,500+ banned ingredients.

Is Out of Colours legit?

Yep, bestie! Out of Colours sells through this website (outofcolours.com) and our official stores on TikTok Shop and Shopee in Malaysia and the Philippines. To make sure you're getting the real thing, only buy from the links on our Where to Buy page.

Where can I buy Out of Colours?

Shop right here on outofcolours.com, which ships to Malaysia and the Philippines. You'll also find our official stores here:

Do you have physical stores?

Not right now. We're online only, so you can shop us on this website, TikTok Shop and Shopee.

Products & Ingredients

Are Out of Colours products good for sensitive skin?

Sensitive skin is who we design for. Our formulas follow EU clean beauty standards with 2,500+ banned ingredients. Every skin is different, though, so check the full ingredient list on each product page and patch test first if you react easily. Have a known fragrance allergy? Some of our products are lightly scented, and any declared fragrance allergens are listed on the pack.

Where can I find the full ingredient list?

Every product page has a full ingredient (INCI) list, and it's printed on the packaging too. Can't find what you're looking for? Email hello@outofcolours.com and we'll help.

How long do the products last after opening?

Look for the open-jar symbol on the pack. The number next to it (for example, 12M) tells you how many months the product stays at its best once opened. Peel Off Lip Stain is 12 months after opening. Keep caps closed tightly and store products away from direct sun and heat.

How do I use Peel Off Lip Stain?

Apply a generous, even layer to clean, dry lips. Keep your lips relaxed and wait 5–10 minutes until it's matte and no longer tacky (up to 15 for deeper colour), then peel from one corner in one piece. Wait 5 for soft, 10 for full. For the full step-by-step, read our Peel Off Lip Stain guide.

Orders & Shipping

Do you ship to Malaysia and the Philippines?

Yes! Shipping is free on orders of RM50+ in Malaysia and PHP450+ in the Philippines. Orders ship within 1–2 business days. Some products are only available in Malaysia, and the product page will tell you if that's the case. For full rates, delivery times and returns, see Shipping & Returns.

Can I resell Out of Colours products?

Products bought on our website are for personal use only. We may cancel orders that look like they're for resale. Interested in stocking us? Email hello@outofcolours.com.

Get in Touch

How can I contact Out of Colours?

For order help, email orders@outofcolours.com with your order number. For everything else, including product questions, media, collaborations and careers, email hello@outofcolours.com. We'll get back to you as soon as we can.

When is the next product launching?

Soon! Sign up for our emails (you'll get 10% off your first order too) and follow us on TikTok and Instagram @oocbeauty to hear first.