Shipping & Returns

Malaysia: shipping is FREE on orders of RM50 and above. For orders under RM50, it's a flat rate of:

• RM6 to West (Peninsular) Malaysia
• RM14 to East Malaysia (Sabah, Sarawak and Labuan)

Philippines: a small flat shipping fee applies, and shipping is free once your order reaches our free-shipping minimum. You'll see the exact amounts in pesos at checkout.

We ship to Malaysia and the Philippines. We ship with DHL in Malaysia and J&T Express in the Philippines.

We pack and send out your order within 1–2 business days. As soon as it's on its way, you'll get a shipping confirmation email with your tracking number.

Once your order ships, delivery usually takes:

• Malaysia: 3–7 business days
• Philippines: 1–3 business days

Business days don't include weekends or public holidays.

Don't worry — couriers can take 1–2 business days to show the first update. If your tracking still isn't moving after that, email us at orders@outofcolours.com with your order number and we'll check on it for you.

The courier will try to deliver your parcel up to 3 times. If it still can't be delivered, or the parcel is refused, it's sent back to us.

Returned parcels can't be refunded. If you'd like us to send it again, a re-delivery fee applies and needs to be paid before we re-ship.

Sorry, once an order is placed it can't be cancelled — all sales are final.

Email us at orders@outofcolours.com as soon as possible. We pack orders quickly, but we'll do our best to update orders placed within the last 3 hours.

Use the tracking number in your shipping confirmation email to follow your parcel.

Deliveries usually arrive within 3–7 business days in Malaysia, or 1–3 business days in the Philippines, after your order ships. If it's been longer than that, email us at orders@outofcolours.com with your order number and tracking number, and we'll help you track it down.

For hygiene reasons, we can't accept returns, refunds or exchanges on cosmetics — including opened products and change-of-mind purchases.

The exception: if your item arrives damaged, faulty or isn't what you ordered, we'll sort it out with you. Just contact us within 14 days of delivery.

We're so sorry! Email our Customer Care team at orders@outofcolours.com within 14 days of delivery and include:

• Your order number
• A photo of the outside of the box, showing the stamped initial/number
• A photo of the packing slip with the stamped initial visible
• Photos of the product, including the bottom/side label with the batch code
• A list of the items that are damaged, wrong or missing

We'll get back to you as soon as we can.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Boost, GrabPay, ShopeePay and Alipay. You'll see every option available to you at checkout.

• Touch 'n Go eWallet (Malaysia): at checkout, select Additional payment methods, then choose Touch 'n Go eWallet.
• GCash (Philippines): available at checkout for orders from the Philippines.

We don't accept bank transfers, money orders or cash on delivery.

Your payment is taken as soon as your order is placed and confirmed.

You can use one promo code per order.

Offers applied automatically on our website (no code needed) can't be combined with a separate promo code. If your order qualifies for both, we'll apply the better deal.