Shipping policy

Shipping

When can I expect to receive my package?

We are working closely with our external partners and carriers to ensure your products can reach you as quickly as possible.

See below for the most up-to-date information:

Hong Kong:
If you are interested in our product, we welcome you to visit our offine store or Whatsapp us at +852-6367-2505 for assistance.
Malaysia:
Flat shipping rate of orders under RM100 is RM6 per order for West (Peninsular) Malaysia and RM14 for East Malaysia.
Free shipping with minimum spend of RM100.
For deliveries to Malaysia, you can expect to receive your order within 3-7 business days from your order dispatch day.

What countries do you ship to?
Currently we only ship to Malaysia. We do not ship internationally. Sorry for any inconvenience.

When will my order ship?
Here’s how it works: you order, we process, then we ship. Processing takes 1 to 2 business days. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

I'm having problems with the tracking.
Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via orders@outofcolours.com. We can provide you with more information.

Will my package be charged delivery/ customs fees?
All fees must be paid by the parcel recipient. If you refuse the parcel upon delivery or if the parcel is unclaimed, the fees incurred for the return of the parcel (duties, taxes, return fees) will be payable by you before re-delivery can be arranged.

The MY courier will attempt delivery three times. If no one receives the parcel, it will be returned with no refund, and a re-delivery fee will be charged for new shipping arrangements